Puzolo

Support

Answers to common questions about Puzolo, the math puzzle machine game for children aged 5 to 9.

Contact us: [email protected]
We read every message and usually reply within two working days. Please tell us your device (for example iPhone 15 or iPad Air) and iOS version if something isn't working.

Frequently asked questions

How do I play?

Each machine has a goal, such as “Make 18”. Change the machine — swap the order of the number gears, or switch which track the number rolls down — then press Run. The number travels gear by gear, and the machine wakes up when the result matches the goal.

What are the stars for?

Before running, your child can guess what number will come out. A correct guess earns a star. Guessing is optional; they can always just run the machine.

My child is stuck on a machine.

Tap Hint under the machine for a nudge from Zolo. After a run that doesn't reach the goal, the machine shows where the number went, so trying again is part of the game. Undo takes back the last change.

How do the mystery boxes work?

A mystery box hides a rule. Test a few input numbers and look at what comes out; once there is enough evidence, choose the rule you think it is.

Which machines unlock next?

Each world has 19 machines on its adventure map: seven story machines and twelve practice machines with numbers up to 20, 100 and 1000. The next machine is highlighted on the map, and solving machines earns a sticker for each one in the Sticker Book.

I can't hear any sound.

Puzolo follows the iPhone and iPad silent switch. Turn silent mode off, turn up the volume, and check that sound is on in the Grown-ups tab.

Can I reduce the animations?

Yes. Puzolo follows Settings › Accessibility › Motion › Reduce Motion.

How do I reset progress?

Open the Grown-ups tab and choose Reset all progress. A short grown-up check (typing a number written in words) keeps young players from doing this by accident. Solved machines, stickers, stars and first-visit tips start over.

Will progress move to a new device?

Progress is stored only on the device. It comes along when you restore a device backup (for example iCloud Backup) that includes app data; otherwise a new device starts fresh. We can't restore progress, because we never receive a copy.

Are there ads, purchases or an internet requirement?

No. Puzolo has no ads, no accounts and no in-app purchases, and it works fully offline. See the privacy policy.

Which devices are supported?

iPhone and iPad with iOS 17 or later. The game is in English.

支持

关于 Puzolo(给 5–9 岁孩子的数学机关解谜游戏)的常见问题。

联系我们:[email protected]
每封邮件我们都会阅读,通常在两个工作日内回复。如果遇到问题,请告诉我们设备型号(例如 iPhone 15 或 iPad Air)和 iOS 版本。

常见问题

怎么玩?

每台机器都有一个目标,比如“做出 18”。改动机器——交换数字齿轮的顺序,或者切换数字要走的轨道——然后按运行(Run)。数字会一个齿轮一个齿轮地走,结果等于目标时,机器就被唤醒了。

星星是做什么的?

运行之前,孩子可以猜一猜会出来哪个数字,猜对就得一颗星。猜不猜都可以,随时能直接运行。

孩子卡在某台机器上了怎么办?

点机器下方的提示(Hint),Zolo 会给一点帮助。没达到目标时,机器会显示数字走到了哪里,所以再试一次本身就是玩法。撤销(Undo)可以退回上一步改动。

神秘盒子怎么玩?

神秘盒子里藏着一条规则。输入几个数字试一试,看看出来的是什么;证据足够后,选出你认为的那条规则。

下一台机器怎么解锁?

每个世界的冒险地图上有 19 台机器:7 台故事机器和 12 台练习机器(数字在 20、100、1000 以内)。地图会标出下一台机器;每解开一台,贴纸册里就多一张贴纸。

没有声音?

Puzolo 遵循 iPhone 和 iPad 的静音开关。请关闭静音、调高音量,并在家长(Grown-ups)页确认声音已打开。

可以减少动画吗?

可以。Puzolo 遵循设置 › 辅助功能 › 动态效果 › 减弱动态效果。

怎么重置进度?

打开家长(Grown-ups)页,选择重置全部进度(Reset all progress)。需要通过一道简单的家长验证(把用英文单词写出的数字输入成阿拉伯数字),防止孩子误操作。已解开的机器、贴纸、星星和首次提示都会重新开始。

换新设备后进度还在吗?

进度只保存在设备上。如果用包含应用数据的设备备份(例如 iCloud 云备份)恢复新设备,进度会一起恢复;否则新设备会从头开始。我们从不接收任何副本,所以无法帮你找回进度。

有广告、内购吗?需要联网吗?

都没有。Puzolo 没有广告、没有账号、没有内购,完全离线运行。详见隐私政策。

支持哪些设备?

iOS 17 及以上的 iPhone 和 iPad。游戏界面为英文。